TERMS AND CONDITIONS
Placing an order
When you add an item to your shopping bag, you may either continue shopping or proceed to the checkout. If you are not logged in when proceeding to the checkout, you will be prompted to do so. Checkout involves 3 simple steps: Billing, Shipping and Payment.
Once we have received your order, you will receive an email acknowledging the details of your order. This email is not an order confirmation but rather recognition that we have received your requested order.
Please note that this does not guarantee the availability of the merchandise and that all orders are subject to availability. Although we make every effort to feature in stock pieces in our boutique, occasionally we may sell out of featured items. If we are unable to complete your order, you will be notified via email within 5 business days and you will be refunded for orders that cannot be fulfilled.
Once an order has been placed, you are able to modify it through your account.
We reserve the right to decline an order in the event that we are unable to obtain authorization for payment, there are shipping restrictions for a particular item, or we do not have the item in stock.
Items in your shopping bag that aren’t purchased, are not reserved and may be purchased by other clients. You may choose to register your email address to the waiting list for notification of arrival of a selected piece, by sending us an e-mail at [email protected], with the product number you wish to receive notification for.
All prices in mariamastori.com are including Value Added Greek Tax (FPA) 24%.
We currently accept payments by Visa, MasterCard, Viva and direct payment through bank deposit. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
If the issuer of the credit/debit card rejects authorization of payment to “Maria Mastori – Jewellery”, we will not be held liable for any delay or non-delivery.
Cancellations – Changes
If you are unhappy with an item that you have purchased from us online, you may return it for store credit within 14 days of receipt.
We only accept returns for purchases made from our online shop. Jewelry purchased through any of our retailers must be returned to the store from which it was purchased and are subject to the retailer’s individual store policy.
We cannot accept returns on items purchased during sales or special promotions, custom orders or international orders. Items must be returned with their original packaging and in perfect, unworn condition.
To return or exchange an item, please email us at [email protected] for a return authorization number. Items cannot be accepted for a return or repair without an RA number.
For your protection, please insure the package for the full purchase amount. “Maria Mastori – Jewellery” Jewelry is not responsible for items lost or damaged during transit.
Store credit is issued upon receipt of the item. Refunded credits do not include shipping costs.
We offer repairs due to user wear, production fault, lost earring mates, or any other alteration to a piece of “Maria Mastori – Jewellery” Jewelry. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for one year from the date of purchase on our online store. After one year, repairs may incur a charge. Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner’s expense plus the shipping charge.
For elective repairs there is a € 25 service charge plus the cost of additional materials and shipping.
Half pairs of earrings cost half the price of a full pair of earrings plus shipping. If an item needs to be repaired, please email us at [email protected] for a return authorization number. Items cannot be accepted for a repair without an RA number. Please note that we are not responsible for your item until it is in our possession and that repairs typically require 4-6 weeks to complete.
Data Security & Trading
All transactions made through mariamastori.com site governed by Greek law which incorporates the Decree 131/2003 Directive 2000/31 / EC on electronic commerce and includes Law no. 2251/1994 (as amended and in force) on consumer protection, which regulates among other issues on remote sales.
The mariamastori.com site recognizes the importance of security of personal information and electronic transactions and has taken all necessary measures with the most modern and advanced methods to the maximum security. All information related to the users’ personal data is safeguarded as confidential. The user information (name, email address, etc.) and trade of the shop are restricted, as in ordinary transactions at shop. Users, by providing their details of the operations, acquiesce and accept the imminent processing of their personal data for the purpose of smooth and easy between the transaction parties, as well as the transmission of these data to recipients who will be identified specific and are the employees and the company’s performance assistants for the purposes of the Convention drawn up.
The site mariamastori.com may be distributed for processing in associates users’ personal data, who will have the right to communicate with users exclusively for further information on services offered or evaluation through customer satisfaction surveys, products purchased by mariamastori.com site. The personal data submitted through the online store mariamastori.com used exclusively by it to support, promote and execute the trading relationship. The set of documents and electronic data to be exchanged between the parties in the context of the sale will be held by the mariamastori.com site.
The site mariamastori.com has been created by Mastori Assimina Maria Alexandrou, Designer, based in 14, Orfanidou str., Syros, with branch based in 30, Apollonos str., Plaka, Tel.: 210 7295077, email: [email protected]
Each piece is made to order so please allow 14 to 21 business days for your item (excluding shipping). As working days calculated daily days of the week (excluding Saturdays, Sundays and holidays).
We do ship internationally, however, there are absolutely no returns or exchanges on international shipments. Please email [email protected] to process international orders.
All shipping costs of the orders are calculated through payment procedure and are including packaging and management costs.
Expedited shipping is available. Please email [email protected] for rates.
Ownership of content
All content, design, information, text, images, names, likenesses, pictures, graphics, formats, code and software, technical drawings, configurations, graphics, photographs, audio and video files, scripts, links, interactive features and other material and files (collectively, “Content”) used on or incorporated into this Site, and the selection, arrangement and/or integration of all such Content are either registered trademarks, trademarks, trade names, service marks, copyrights or otherwise protected property of “Maria Mastori – Jewellery” , or used under license or otherwise, and all rights there to are specifically reserved. Except as otherwise expressly provided herein, Content on the Site may not be used, copied, published, broadcasted, distributed, reproduced or transmitted without our prior written consent.
You agree to comply with, and keep intact, any copyright notices, trademark notices, information, or restrictions contained in or on any Content available on, incorporated into or accessed through the Site. You may not copy, use, download, modify, frame, publish, transmit, retransmit, transfer or sell, license, reproduce, create derivative works from, distribute, perform, display, disseminate, broadcast, cache, rearrange, redistribute, alter, adapt, crop, re-size, reverse engineer, move, remove, delete or in any way exploit or make commercial use of, any material obtained through the Site, including without limitation Content, in whole or in part, directly or indirectly, without the prior written consent of the owner thereof, except as expressly permitted in this Agreement, on the Site, by “Maria Mastori – Jewellery” (and all other entities with an interest in the relevant intellectual property) in writing in each instance or under applicable law.
Restrictions on use
Except as expressly permitted, you agree not to use the Site for sale, trade or other commercial purposes, and, you may not modify, copy, publish, display, transmit, adapt or in any way exploit the Content on the Site.
You agree not to use the Site to provide information which is incomplete, false, inaccurate and not your own; engage in criminal activity or otherwise give rise to conduct that may violate the law or fail to comply with accepted internet protocol; attempt to interfere in any way with the Site or the Site’s security or to sue the Site’s service to gain unauthorized access to any other computer system.
The use of the pages and the present website services to the user / visitor who is a minor is possible only with the consent of parents or guardians.
Third Party Websites
The Site may contain links to websites and resources on the Internet that are unrelated to us and which are owned and operated by third parties (“Third-Party Sites”). “Maria Mastori – Jewellery” does not make any representations or warranties about any Third-Party Sites you may access through this Site. These links are provided solely as a convenience to you and do not constitute an endorsement by or imply that “Maria Mastori – Jewellery” sponsors, is affiliated or associated with or otherwise recommends, certifies or endorses any Third-Party Sites. We are not responsible for the contents of or any products or services offered on any Third-Party Sites. You must make your own independent decisions regarding your interactions or communications with any other website. Material available on or through Third-Party Websites may be protected by copyright and the intellectual property laws of the United States and/or other countries. The terms of such third-party sites, and not the terms and conditions of this Agreement, govern your use of that material.
From time to time, we may use techniques designed to identify fraudulent activities. You agree to cooperate with such efforts, as we may, in our sole discretion, deem necessary to identify attempted fraud. You further agree that if, for any reason, you or others acting on your behalf are suspected of fraud or other breach of these Terms, we may, in our sole discretion, declare you to be in breach of the Terms, suspend or terminate your use of the Site, and/or seek prosecution to the fullest extent of the law.